Shree Sai Jewellers – www.saijewelonline.com

1. Will I receive the same product shown in the pictures?

Yes ✅, you will receive the exact product shown in the images. All pictures are of original items. Slight variations in color may occur due to lighting or screen settings, but the design and quality remain the same.

2. Where can I see my sales receipt/invoice?

You will receive your sales receipt by email/WhatsApp once your order is confirmed. If you have an account on our website, you can also download the invoice under My Orders → Order Details.

3. How can I return an item?

You can request a return within 7 days of delivery (except custom/personalized items). The product must be unused, in its original condition, and with all packaging intact. For full details, please see our Return & Refund Policy.

4. Will you restock out-of-stock items?

Yes, many of our popular products are restocked regularly. Some are limited editions or custom-made. You can join our Notify Me list or contact us to check availability.

5. Where do you ship orders?

We ship across India and worldwide 🌎. Shipping charges and delivery times depend on your location. More details can be found in our Shipping & Delivery Policy.

6. How long does delivery take?

• Within India: 5–7 business days after dispatch.

• International Orders: 10–20 business days depending on destination and customs clearance.

7. Are your products hallmarked/authentic?

Yes ✅, all gold jewellery is Hallmarked, and silver jewellery is 925 Sterling Silver. Gemstones and spiritual items are sourced from trusted suppliers with authenticity.

8. Do you take custom orders?

Yes, we accept custom jewellery designs and special orders for Brahma Kumaris badges, pendants, and gemstone jewellery. Contact us on WhatsApp for details.

9. How do I care for my jewellery?

• Store separately in soft pouches.

• Avoid chemicals, perfumes, and water.

• Clean with a soft cloth after use.
  👉 Check our Jewellery Care Guide for full tips.

10. How can I contact you?

You can reach us anytime via:
📍 Address: Near Azad Maidan, Aburoad, Rajasthan, India
📧 Email:puneetabu@gmail.com
📞 Phone/WhatsApp: +91 9462669871